Standard Support

The VSN Standard Support has been specifically designed for small and medium size companies who have enough experience with and knowledge to manage with the VSN systems...

...but still wish to be backed by our exclusive technical service. In this modality, we offer telephone, remote and e-mail assistance plus technical support through our specific support Web where, in addition, you will find the latest software updates available for download.

1. SOFTWARE UPDATES

• Minor updates to the latest versions: "Updates"
• 50% discount in more complex updates: "Upgrades"
• Product downloads
• New releases and patches

2. TECHNICAL SUPPORT

• Web support
• Support via e-mail and chat during office hours 8x5
• Telephone support during office hours 8x5
• Remote support during office hours 8x5
• Priority privileges

3. ADVANCE REPLACEMENT OF PARTS

• Replacement of faulty parts
• Immediate, advance delivery of materials.
• Substitution of materials under warranty. If the warranty has expired a 15% discount will be offered off the MRP.
• Borrowing of equipment while the original is being repaired at the factory

*Shipping costs not included. Materials must be returned within 15 days.

4. ON SITE SUPPORT

• Immediate technical assistance
• Available 8x5 on working days

*Shipping costs not included. Materials must be returned within 15 days.

*On site support through the authorized distributor