VSN's Premium Support offers the widest technical coverage for any situation no matter how complex this might be.
We guarantee an immediate response for broadcast, MCR playout and postproduction network environments for the most innovative companies, where even the simplest issue may mean a loss in revenues and commitment. VSN commits to offer a fast and personalised service at the corporate level.
INCLUDES ALL SERVICES AND BENEFITS OF THE VSN STANDARD SUPPORT...
1. ADVANCE REPLACEMENT OF PARTS WITHIN 48 HOURS
- Replacement of faulty hardware parts under warranty
- Advance delivery of materials within 48 hours
- Costless replacement of equipment under warranty. If the warranty has expired, a 15% discount off the MRP will be offered.
*Shipping costs not included
2. PREVENTIVE MAINTENANCE
- Security and prevention
- Regular checkups
- Quarterly reports of the system's state
- Correction of methodology
3. EXTENDED TIMES 12X7 365 DAYS FROM 9:00 TO 21:00 (GMT+1)
- Response within 1 hour.
- Permanent monitoring to the Failures and Alarms central
- Diagnosis service
- Attention to failures with response in system stock
What experts are saying
Adnan AlOwaishManaging Director, Professional Systems Co.
VSN is a company that offers us a product that really adds value to our clients. We can offer an end-to-end solution that meets our customers’ requirements all along the broadcast workflow. VSN’s complete set of solutions are really worth it.