Premium Support
VSN's Premium Support offers the widest technical coverage for any situation no matter how complex this might be.
We guarantee an immediate response for broadcast, MCR playout and postproduction network environments for the most innovative companies, where even the simplest issue may mean a loss in revenues and commitment. VSN commits to offer a fast and personalised service at the corporate level.
INCLUDES ALL SERVICES AND BENEFITS OF THE VSN STANDARD SUPPORT...
...PLUS:
1. ADVANCE REPLACEMENT OF PARTS WITHIN 48 HOURS
- Replacement of faulty hardware parts under warranty
- Advance delivery of materials within 48 hours
- Costless replacement of equipment under warranty. If the warranty has expired, a 15% discount off the MRP will be offered.
*Shipping costs not included
2. PREVENTIVE MAINTENANCE
- Security and prevention
- Regular checkups
- Quarterly reports of the system's state
- Correction of methodology
3. EXTENDED TIMES 12X7 365 DAYS FROM 9:00 TO 21:00 (GMT+1)
- Response within 1 hour.
- Permanent monitoring to the Failures and Alarms central
- Diagnosis service
- Attention to failures with response in system stock
Support resources
What experts are saying
Houssam Al Khaled
Broadcast Manager, Motion MediaThe main reason for dealing with VSN was their ability to offer a complete broadcast workflow. Their system avoids headaches of integration concerning formats and working procedures and brings about important time savings. Our clients are very happy with VSN systems, especially with their news solution, that allows a complete and efficient deployment of a news and live shows production facility. Also, they have always provided our business with excellent support. I would confidently recommend VSN as a solid and reliable company. They are real experts in their field.
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