At VSN, we are constantly working to improve how we connect with our users. Today, we are proud to take a significant step forward with the official launch of our new web-based support platform.

This transition is designed to provide a more transparent, agile, and efficient way of managing communication. The new portal is built to ensure that every request is handled with maximum clarity and speed.

What’s New?

The goal of this update is to simplify your daily interaction with our team. By centralizing our support, users will benefit from:

• Agile Management: A clearer interface designed for faster navigation.

• Total Visibility: A dedicated space to track the status of your requests in real-time.

• Direct Communication: A streamlined channel to connect directly with our expert team.

Getting Started

We are rolling out access to all our customers today. Here is what you need to know:

• Account Activation: You should receive a personal invitation via email to activate your new credentials. If you see this in your inbox, yes—it’s officially from us!

• User Resources: To ensure a smooth transition, we will be providing a simple user guide covering the basics of how to navigate the portal and open new tickets.

Our Commitment to Service

This change is more than just a new login; it’s about evolving our tools to match the quality of service you deserve. By moving to this centralized system, we can provide faster solutions and a more reliable experience for the entire VSN community.

Need help? Please contact mariajose.ibanez@vsn.es