Support plans

Post-sale assistance

VSN is aware of the need to offer technical support and maintenance of hardware and software for all our solutions and systems to keep every system in good working order. Make the most of it with a maintenance plan that guarantees total reliability. VSN Support offers you incident resolution, updates and technical consulting.

Available Support plans

VSN Basic

Timetable

Support 5 days a week (Monday to Friday), working hours
Answer in the same day
Priority attention

Software updates

Free updates

Technical support

Support via phone, e-mail and chat
Remote access
Different international timetables
Preventive maintenance of our software

On site maintenance

(via authorized provider)
On-site support depending on local provider availability
Optional support given by a VSN engineer (optional and under budget)

Warranty & RMA services

(Optional module)
Priority in reparations
Replacement of defective parts and material in warranty
Parts shipment in advance
Equipment loans while they’re being repaired (if required). Only VSN hardware
Special discounts for system renewal

VSN Pro

Timetable

Support 7 days / week x 24 hours (365 days)
Answer in 1 hour
Priority attention

Software updates

Free updates

Technical support

Support via phone, e-mail and chat
Remote access
Different international timetables
Preventive maintenance of our software

On site maintenance

(via authorized provider)
On-site support depending on local provider availability
Optional support given by a VSN engineer (optional and under budget)

Warranty & RMA services

(Optional module)
Priority in reparations
Replacement of defective parts and material in warranty
Parts shipment in advance
Equipment loans while they’re being repaired (if required). Only VSN hardware
Special discounts for system renewal

VSN Custom care

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Warranty extension
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RMA request
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Loan request

If you need technical assistance, you can reach us now