Customers rate VSN’s solutions and services 8.7 out of 10 in 2016

This year our clients have valued VSN’s implementation of projects, services and the professional assistance given very positively, rating all of them 8.7 out of 10. Among all the services and solutions offered, VSN’s Technical Support service clearly stands-out, with an overall rate of 9.25 out of 10.

VSN Customer Satisfaction 2016 index closes the year with a rate of 8.7 out of 10.

VSN’s rating has increased 0.44 points regarding 2015, when the company was given an overall mark of 8.26 out of 10.

One year more, VSN keeps betting on the company’s international expansion and their customers’ satisfaction all around the globe. Still a few days before the end of the year, the company ends 2016 with an average rate of 8.7 out of 10, according to the marks given by its clients regarding VSN’s products, services and communications, among other points of interest. This feedback, of great value for the company, keeps improving its rating one year more and specifically this 2016 increases 0.44 points regarding 2015, when the company was given an overall mark of 8.26 out of 10.

To date, among all the marks collected, VSN’s technical support service stands-out as the most valuable one, with an overall rate of 9.25 out of 10. This service, that was expanded on 2015 to offer a 24/7 assistance to clients all around the world, has also improved its mark from a 8.52 in 2015 to the aforementioned 9.25. An spectacular increase that is ‘excellent news’ for the company, according to VSN’s CEO, Jordi Utiel.

‘In 2016 we have surpassed our expectations once again and this fantastic rating given by our customers is the perfect example of it. The fantastic valuation they have made of all our products and services means that we have correctly understood our clients’ needs and that we have been able to adapt our software to their given specifications, facilities and workflows’, states Utiel. ‘I do believe that we are on the right path and that this rating should definitely be a stimulus for us, for all VSN’s team, to keep improving and working hard day to day’.

VSN offers a broad service and coverage to all its clients in terms of commercial, technical and communication support through its offices located in Miami (USA), Hong Kong (China) Santiago de Chile (Chile), Montevideo (Uruguay), Barcelona (Spain) and Alicante (Spain), as well as through services like the already mentioned 24/7 technical support. You can find more information about all this products and services through the company’s official website.

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